_ Market Intelligence

Get at the heart of the customer

Insights at scale for your market research automation and analysis. Identify new segments and target personas for your product and services.

Commerce AI aggregates interview, survey, product reviews and profile data at scale so market researchers can better support key business decisions across the organization.

Whether you’re tasked with defining new features for a next-gen product, understanding the motivation behind purchases, or predicting the future, Commerce AI can help you along the way.

Uncover Customer Motivations

Surface key insights around customer behavior. Understand customer likes, dislikes, and desires, and map the relationships and orders between them. Gain a better understanding of your products and learn not just the what, but the why.

Identify New Markets

Uncover new markets by surfacing product and category data by consumer profile, geography and language. Compare competitive data to uncover opportunities for growth.

Improve customer response rates

Meet customers where they are and obtain deeper insights with our digital Voice Survey application. Create a simple and engaging voice-based customer survey and deploy with customer attention at hand.

Customers

"Over the last 2 years, I have worked with Andy and Commerce.AI team. I must say that I am really excited with their continued focus and innovations in AI."

Keith H.

Global Chief Customer Development Officer

“Through state-of-the-art auto-MATE powered by Azure OpenAI, our representatives are now empowered to prioritize meaningful interactions by streamlining administrative tasks, allowing them to devote more energy and attention to building genuine connections with our customers.”

Melissa G.

VP, Customer Care & Support Services

"After deploying Commerce.AI's solution two years ago, we saw a return on investment within the first month. Since then, it has consistently enhanced our efficiency and improved patient interactions."