_ CONVERSATION INTELLIGENCE

Turn conversations into business wins

Give sales and customer support teams the tools to deliver brand experiences. Be the company that everyone is talking about while increasing product awareness, conversions and profitability.

In today’s digitally first environment, a sale is more than a transaction. It is an opportunity to find partnerships, build communities, create content, and drive customer loyalty.

Through Commerce.AI, Customer Experience teams across the organization can access product use cases, product issues, top features, product comparisons, and topline expert reviews to help them drive sales and customer loyalty.

Customer Insights

Commerce.AI’s Intelligence platform synthesizes feedback to uncover key insights around customer behavior, including purchase reasons, recommendations, product issues, wish list, and other information categories. Supplement Commerce AI insights with our mobile survey application Voice Response.

Customer Intelligence

Gauge positive and negative changes in your product and service category, and respond with speed and efficiency. Identify, manage, and resolve risk areas & escalations and develop solutions proactively.

AI Agents

Have smarter conversations and grow your customer base online. Leverage Commerce.AI extraction and AI tools to power your voice- and text-based conversational tools using the language of your customers. Leverage data to scale communications and respond to your customers.

Customers

“Through state-of-the-art auto-MATE features powered by Azure OpenAI, our representatives are now empowered to prioritize meaningful interactions by streamlining administrative tasks, allowing them to devote more energy and attention to building genuine connections with our customers.”

Andy Pandharikar

VP, Healthcare

"A major food & beverage company deployed Commerce.AI to identify and understand the beverage categories that will best fit their new product. With access to over ½ million product and data points, Commerce.AI helped develop a new product strategy backed by a predictive data model."

Melanie Gallager

Global compliance manager, Intuit

"A leading global automotive company taps Commerce.AI to obtain consumer insights of their global consumer base. Commerce.AI aggregates customer data across two populations in multiple languages to bring a single source of truth, as well as identify and compare population specific insights that can set them apart from their regional competitors."