_ CONVERSATION INTELLIGENCE

CX Powered by Generative AI

Give and customer experience teams the tools to deliver brand experiences. Be the company that everyone is talking about while increasing product awareness, conversions and profitability.

Employee Engagement Insights

Understand employee sentiment and engagement through advanced AI analysis. Aggregate feedback from surveys, meetings, and internal communications to gauge morale and proactively address concerns.

HR Process Automation

Automate routine HR tasks, such as onboarding, payroll inquiries, and internal communications, allowing your HR team to focus on strategic initiatives that enhance employee satisfaction.

In today’s digitally first environment, a sale is more than a transaction. It is an opportunity to find partnerships, build communities, create content, and drive customer loyalty.

Through Commerce.AI, Customer Experience teams across the organization can access product use cases, product issues, top features, product comparisons, and topline expert reviews to help them drive sales and customer loyalty.

Enterprise Scale, Security And Compliance

HIPAA

SOC 2

GDPR

PCI

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Customer Insights

Commerce.AI’s Intelligence platform synthesizes feedback to uncover key insights around customer behavior, including purchase reasons, recommendations, product issues, wish list, and other information categories. Supplement Commerce AI insights with our mobile survey application Voice Response.

Customer Intelligence

Gauge positive and negative changes in your product and service category, and respond with speed and efficiency. Identify, manage, and resolve risk areas & escalations and develop solutions proactively.

AI Agents

Have smarter conversations and grow your customer base online. Leverage Commerce.AI extraction and AI tools to power your voice- and text-based conversational tools using the language of your customers. Leverage data to scale communications and respond to your customers.

Customers

"Over the last 2 years, I have worked with Andy and Commerce.AI team. I must say that I am really excited with their continued focus and innovations in AI."

Keith H.

Global Chief Customer Development Officer

“Through state-of-the-art auto-MATE powered by Azure OpenAI, our representatives are now empowered to prioritize meaningful interactions by streamlining administrative tasks, allowing them to devote more energy and attention to building genuine connections with our customers.”

Melissa G.

VP, Customer Care & Support Services

"After deploying Commerce.AI's solution two years ago, we saw a return on investment within the first month. Since then, it has consistently enhanced our efficiency and improved patient interactions."