_ CONVERSATION INTELLIGENCE

CX Powered by Agentic AI

Give and customer experience teams the tools to deliver brand experiences. Be the company that everyone is talking about while increasing product awareness, conversions and profitability.

The Original Agentic AI Platform

Voice Agents

Powered by auto‑AGENTS™: GenAI agents that collaborate in real time

Use multi-agent workflows: one agent listens, another reasons, another takes action

Go beyond intent: hold memory, make decisions, and deliver outcomes

Supports 800+ AI voices from a variety of providers, including custom-trained voice clones for brand consistency

Integrated with 170+ enterprise systems (CRM, ERP, OMS, ticketing, payments, etc.)

Resolve real issues, not just route calls, while reducing cost by 50%+

Agent Assist

Powered by auto‑MATE™: GenAI copilots for human agents

Surface real-time suggestions, retrieve policies, and summarize while they talk

Auto-translate live calls across 90+ languages

Reduce screen toggling and knowledge lookup effort

Empower agents to focus on human empathy, not systems

Post Automation

Enabled by auto‑MATE™: Zero-effort post-call wrap-up

Generate summaries, update CRM fields, and trigger follow-ups automatically

Enforce process compliance across all conversations

Eliminate tedious wrap-up time and reduce human error

Speed up QA, reporting, and downstream workflows

Auto QA

Powered by auto-AGENTS™, AI reviews 100% of conversations in real time

Score calls against your QA criteria automatically

Detect risky language, missed opportunities, and coaching needs

Eliminate sampling bias and manual review bottlenecks

Improve agent performance with AI-powered feedback loops

Deep Insights

Understand every customer interaction at scale

Identify trends, churn signals, and top-performing scripts or flows

Detect emerging topics, sentiment shifts, and recurring themes in real time

Track voice-of-the-customer across regions, products, and personas

Leverage GenAI to guide CX strategy, marketing, and operations

Turn raw call data into decisions in minutes—not weeks

Customer Insights

Commerce.AI’s Intelligence platform synthesizes feedback to uncover key insights around customer behavior, including purchase reasons, recommendations, product issues, wish list, and other information categories. Supplement Commerce AI insights with our mobile survey application Voice Response.

Customer Intelligence

Gauge positive and negative changes in your product and service category, and respond with speed and efficiency. Identify, manage, and resolve risk areas & escalations and develop solutions proactively.

AI Agents

Have smarter conversations and grow your customer base online. Leverage Commerce.AI extraction and AI tools to power your voice- and text-based conversational tools using the language of your customers. Leverage data to scale communications and respond to your customers.

Customers

"Over the last 2 years, I have worked with Andy and Commerce.AI team. I must say that I am really excited with their continued focus and innovations in AI."

Keith H.

Global Chief Customer Development Officer

“Through state-of-the-art auto-MATE powered by Azure OpenAI, our representatives are now empowered to prioritize meaningful interactions by streamlining administrative tasks, allowing them to devote more energy and attention to building genuine connections with our customers.”

Melissa G.

VP, Customer Care & Support Services

"After deploying Commerce.AI's solution two years ago, we saw a return on investment within the first month. Since then, it has consistently enhanced our efficiency and improved patient interactions."