_ CONVERSATION INTELLIGENCE

CX Powered by Generative AI

Give and customer experience teams the tools to deliver brand experiences. Be the company that everyone is talking about while increasing product awareness, conversions and profitability.

The Original Generative AI Platform

Market Research

Uncover key insights and relationships between customer needs, user behavior and market trends.

AI-Driven Sales Insights

Empower your sales team with real-time, AI-powered insights. Understand customer needs, buying behaviors, and key opportunities using advanced analytics. AI-driven insights allow your sales reps to take meaningful action that resonates with prospects, elevating the entire sales process and closing deals faster.

Product Design & Development

Focus your product development process with product data and attributes at scale.

Product Specification. Prioritize features to make your product a success

Pricing Research. Price-to-value ratio and market feedback

Launch Strategy

Channel Intelligence. Optimize where to launch to reach business objectives.

Merchandising Recommendations. Web and in-store merchandising strategies.

Product Catalog Assessment.

Recommendations on optimal product descriptions.

Customer Insights

Commerce.AI’s Intelligence platform synthesizes feedback to uncover key insights around customer behavior, including purchase reasons, recommendations, product issues, wish list, and other information categories. Supplement Commerce AI insights with our mobile survey application Voice Response.

Customer Intelligence

Gauge positive and negative changes in your product and service category, and respond with speed and efficiency. Identify, manage, and resolve risk areas & escalations and develop solutions proactively.

AI Agents

Have smarter conversations and grow your customer base online. Leverage Commerce.AI extraction and AI tools to power your voice- and text-based conversational tools using the language of your customers. Leverage data to scale communications and respond to your customers.

Customers

"Over the last 2 years, I have worked with Andy and Commerce.AI team. I must say that I am really excited with their continued focus and innovations in AI."

Keith H.

Global Chief Customer Development Officer

“Through state-of-the-art auto-MATE powered by Azure OpenAI, our representatives are now empowered to prioritize meaningful interactions by streamlining administrative tasks, allowing them to devote more energy and attention to building genuine connections with our customers.”

Melissa G.

VP, Customer Care & Support Services

"After deploying Commerce.AI's solution two years ago, we saw a return on investment within the first month. Since then, it has consistently enhanced our efficiency and improved patient interactions."