Server Upgrades In Progress
Some server access affected while performing scheduled upgrades
Data refresh issue for a few customers on March 7th:
On March 7th, a subset of our customers experienced issues with data refreshes within our system. This was due to an unexpected glitch in our data processing pipeline, which temporarily interrupted the refresh process for affected users. Our engineering team swiftly identified and resolved the issue, ensuring that data refreshes resumed promptly for all impacted customers.
Few Zoom customers affected by resource issues on Feb 13th
On February 13th, a small number of Zoom customers encountered resource issues while using our platform. These issues stemmed from unexpected spikes in usage that briefly strained our resources, leading to degraded performance for affected users. Our technical team quickly responded to the situation, implementing measures to optimize resource allocation and restore normal service levels. Additionally, a new monitoring system was installed to proactively identify and mitigate similar issues in the future. As a result, impacted customers experienced improved performance shortly thereafter.
Trends module experiencing issues on December 13th
On December 13th, our Trends module encountered operational issues, affecting the availability of trend analysis features for users. These disruptions were caused by unexpected technical challenges within the module's infrastructure, which temporarily interrupted data processing and analysis. Our team swiftly investigated the root cause and implemented necessary fixes to restore full functionality to the Trends module. We continue to monitor the system closely to prevent reoccurrences of similar incidents.